FAQ

Questions? We've got the answers below babe 💋💋
  • Are your skincare products safe for irritated skin?
  • Are your serums free of fragrance and alcohol?
  • How long does shipping take in Canada and the US?
  • Do you ship skincare internationally?
  • What is your return and refund policy?
  • What makes Irritated skincare different?

PRODUCTS

ARE YOUR PRODUCTS GOING TO IRRITATE MY SKIN?
Being free of common skin-irritating ingredients is at the core of everything we do. 
WHAT'S THE PURPOSE OF YOUR FACE & BODY SERUM?
Our serum was expertly formulated to soothe, calm, and soften your skin without compromise. Face-grade and high-quality ingredients designed for total body care.
WHERE DOES A SERUM FIT INTO MY SKINCARE ROUTINE?
We recommend applying our serum on freshly cleansed skin. Layer under SPF, makeup, creams, or oils. Although, our serum was intentionally crafted to require no backups. It's really THAT good.
  • Is this skincare product safe for irritated skin?
  • What is a face and body serum used for?
  • How do I use a serum in my skincare routine?
  • Skincare for red, dry, or flaky skin
  • Fragrance-free skincare questions answered
  • Best serum order in skincare routine
  • Non-irritating skincare products explained

SHIPPING

DO YOU SHIP INTERNATIONALLY?
We ship exclusively to Canada and the U.S., we are working on expanding globally in the near future. Stayed tuned for more updates via our newsletter!
HOW MUCH IS SHIPPING?
We offer FREE shipping on all Canada and U.S. orders. All orders shipped from Toronto, Canada.
WHEN WILL I GET MY ORDER?
• Canada Shipping: 1-3 business days
• U.S. Shipping: 1-5 business days
  • Where do you ship skincare?
  • Do you offer international shipping for skincare?
  • Free shipping to Canada and the U.S. only
  • Future global skincare delivery coming soon
  • How to get shipping updates for skincare orders

RETURNS

WHAT'S YOUR RETURN POLICY?
We are always here to support you and help you find a solution. If you have any concerns, please contact our team at product@shopirritated.com. 
  • Skincare return policy information
  • How to return Irritated skincare products
  • Refund process and eligibility
  • Contact support for return assistance
  • Return timelines and processing details